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F.A.Q. + Info

  • How can I contact Interior Deluxe directly?
    • You are always welcome to call our toll-free number at 1-866-477-1345 or go to our Contact Us page on our website, to reach team members in different departments.

  • Is my information secure?
    • Interior Deluxe utilizes industry standards in encrypting any information you send to us through our Web site when purchasing online. From the moment you checkout to order confirmation, your information is secure. You may also contact us directly for more payment and ordering options.
    • Interior-deluxe.com uses Secure Socket Layer (SSL) underneath HTTP, which provides an encrypted channel and server authentication for online credit card transactions.

  • Can I call to order products off the website?
    • Yes.  You may also contact us toll-free at 1-866-477-1345 to order anything on our website, including wholesale or special orders.

  • How do I get free worldwide shipping?
    • There is no delivery charge for orders above $75 that are shipped within the Continental U.S.
    • For shipments to Alaska, Hawaii, or any International orders - we ship free of charge if the order value exceeds $1500. We also offer International Express shipping for an additional fee. Please contact your customer service representative for a quote.
    • While we offer free shipping on most items on our website, our free shipping offer may not apply to heavy, oversized, or fragile items
    • Please see our Shipping Policies for more information.

  • What forms of payment do you accept?
    • We accept Visa, MasterCard, Union Pay, American Express, Discover, Paypal, Google Checkout, Diners Club + Check through our online store. Orders will be billed in full at time of order. Please contact us toll-free at 1-866-477-1345 if you wish to pay offline or place your order over the phone.

  • Do you ship to Europe, Canada, Asia, South/Middle America and Australia?
    • For international orders, we ship free of charge if the order value exceeds $1500. We also offer International Express shipping for an additional fee. Please contact your customer service representative for a quote.  This may not apply to heavy, oversized, or fragile items.
    • Please see our Shipping Policies for more information.

  • How can I buy something if I don't want to use a credit card online?
    • We can take your order in a variety of ways. You may call us toll-free at 1-866-477-1345 with your credit card details, or you may e-mail us at sales@interior-deluxe.com.
    • You can also mail your order to the address below with your address and credit card details:

      Euro Lights & Electric Group Inc.
      2780 E Fowler Ave #519
      Tampa FL 33612-6297

  • Is there a minimum order amount?
    • There is no minimum order amount. Please see our Shipping Policies for more information
  • Do you offer discounts or special sales?
    • Yes! At times we offer special promotions and discount codes. However, please note that discounts may not be combined
    • Occasionally we hold warehouse/clearance sales and items purchased during these are final sale and may not be returned or refunded. 
  • What if I want to return my order?
    • Interior Deluxe accepts returns on a majority of our products—in new, uninstalled condition and original packaging—within 30 days of receipt, unless otherwise noted on the item’s product page.
    • Please reference our Refund Policy page for more information on how to start your return.

  • My product is defective, what do I do?
    • Please keep in mind that defective goods (those with factory defects, missing parts or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect within 30 days of receiving your order.

  • What do I do if my order arrives damaged?
    • Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 3 days of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact Customer Service and we will be happy to replace the item or send replacement parts as soon as possible. In some instances it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution
  • How do I cancel my order?
    • To request a cancellation please contact Customer Service toll-free at 1-866-477-1345 and we will attempt to stop or modify the order.  Once an item has shipped, cancellation is not possible.  Custom, special order and non-returnable items cannot be cancelled. Cancellation requests may take several days to process and you will be sent an email upon confirmation.

  • Do your products come with a warranty?
    • While most of our manufacturers guarantee their products with a warranty. Please contact us toll-free at 1-866-477-1345 if you have questions regarding specific product warranties.

  • What if there is a discrepancy in the pricing or product description on your website?
    • We make every effort to assure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be inaccurate. In such cases, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped.

  • What happens if I refuse my shipment? Can I refuse my shipment?
    • If an order has already been shipped and is being refused by the client, the client is responsible for the cost of returning the product as well as any restocking fees.
    • If the product cannot be returned to the sender (for example: if the return shipping cost exceeds the value of the merchandise), no refunds can be given in such a case.

  • How long will it take for me to receive my order?
    • Lead times are only estimates and stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturer's warehouse. Stock levels can change quickly.
    • Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.
    • Please do not schedule an electrician based on stock levels indicated on our site. Only when the item arrives, should the electrician be scheduled.

  • Do you provide installation of your products?
    • No.  We recommend that you search for licensed and insured professionals to support your installation needs.

  • How long are your quotes valid for?
    • Quotes are valid for 30 days. Web prices can change without notice.

  • How do you calculate sales tax on my order?
    • Interior Deluxe is based in Tampa, Florida, and collects appropriate tax in Florida and any other states as required.  Sales tax collection can be waived if a current and proper sales tax exemption certificate is provided. Please contact your Interior Deluxe Customer Service Representative or email sales@interior-deluxe.com to set this up.

  • Do you offer Trade Pricing?
    • We do offer trade privileges, exclusive discounts, and other benefits throughout the year for trade professionals who are members of the design industry such as lighting designers, architects, interior designers, hospitality and real estate groups, electricians, developers, contractors, and distributors. To apply for a trade account fill out this online form.

  • Can I have my order sent to a different location other than my billing address?
    • Yes, you can. When you fill out the billing and shipping pages, you can specify where you would like something sent, if it's different from the billing address. Please note, however, that interior-deluxe.com cannot accommodate multiple shipping addresses. If you want to purchase several items and have each of them sent to a different address, you will have to make separate purchases.

  • How do I make a purchase?
    • In order to buy something from interior-deluxe.com, you can either order as a visitor without creating a password, or create an account with us.  Add items to your cart, and follow the checkout prompts. The final page of the sequence is the order review page where you should check the details and ensure you have entered everything correctly. Once you click the "Confirm" button, we will process your order.

  • What if I forget my password?
    • You can click the "forgot my password" button on the login screen and we will email you a new password in a few minutes. Alternatively, you send us an e-mail at customerservice@interior-deluxe.com, and we will e-mail your new password.

  • What if my question isn’t answered here?
    • We've tried to answer the usual questions most people have in this FAQ section. If there is something else you would like help with, you can e-mail us at customerservice@interior-deluxe.com or you can call us toll-free at 1-866-477-1345 and ask for website customer service. If we are not there when you try to reach us, please leave a message and we will get back to you as quickly as we can.