General Return Policy Our return policy is simple. Within 10 days of the receipt of your order, you may return for a 100% refund (excluding our outbound shipping costs) , on any lighting fixture or related product that has not been used, is in its original box, and is in resalable condition. The fixture cannot have been installed or modified in any way. The fixture must be enclosed in the original box with sufficient packaging material and have a return merchandise authorization number (rma#), issued by Interior-deluxe.com, on the returned box. Interior-Deluxe.com must receive the return product within 10 days of receipt of your order, where it will be subject to evaluation by our staff. To initiate the return process, call a customer service rep @ 1-866-477-1345, or send an e-mail to customerservice@interior-deluxe.com , clearly stating your situation and specifying the product(s) you would like to return.

The following types of items and orders do not qualify for returns or refund: Products returned without a return merchandise authorization number (rma#), issued by Interior-Deluxe.com; light bulbs; products that are custom made (i.e. track lighting, custom designed or fit for your order unless they have a defect). For all specialty imported designer products, there is up to a 30% restocking fee, plus all shipping & handling costs (contact a customer service rep for details and which products this rule applies to). Special purchases, such as: inventory sale items, custom quotes, discounted items, items not purchased from Interior-Deluxe.com; and expedited shipping and charges for shipping to Alaska, Hawaii and internationally are all non-refundable. We cannot accept returns or cancelations of large orders of the same product. (We define large orders as 3 or more of the same product) If you are ordering a large quantity of an item, we encourage you to order a sample first to make sure its what you need.

When returning any item, please be sure to pack the product properly. We recommend that you purchase shipping insurance. We cannot provide a refund for any product received in our warehouse in damaged condition. In such a case, you must file a claim with the shipping company and advise us as what to do with the damaged product. We will hold your product for 30 days, after which the product will be destroyed.

Damaged Goods

Any product that is received damaged or with a missing part must be reported within 48 hours of receipt. Interior-Deluxe cannot accept responsibility for any damages or missing parts not reported within this time frame.We also do not accept responsibility for any broken parts that are being reported after the light fixture has been installed. All damages must be reported prior to installation. Please hold on to all packaging materials since and wait until an inspection has been done by the shipper. If you have disposed the packing of the shipment that arrived damaged - we will not be able to provide any replacement.

Products received with broken glass or dented shades are not considered defective. In such a case, we will provide replacement glass or shade at no additional charge. If received a product with a broken glass or dented frame , it cannot be returned after 5 days of receipt. In this case a replacement part will be provided to you.

Cancelled Orders

You may cancel an order that has not been shipped unless it is a special order or customized product. Cancellations must be made within 24 hours of placement of order. Any cancellation fees imposed by the manufacturer will be your responsibility and will be deducted from any refund. This fee varies between 15 - 25%. All cancellations must be confirmed in writing or email by our return department.

Payment Options

We accept Visa,American Express, Discover and Mastercard through our online store. Please contact us if you wish to pay offline via wire transfer or other means.

Sales Tax

Applicable sales tax will be added to your order for shipments to residents in the State of Florida.

Promotions

When using coupon codes please be advised that we only accept one code that was provided. Coupons can only be applied to items that are not part of a ongoing promotion.

Security & Privacy

Interior-Deluxe takes strong precautions to protect your information both online and offline. We use a variety of technical solutions to make shopping safe at our web sites. Your information is encrypted and is protected by industry-standard Secure Sockets Layer (SSL) software. While we use SSL encryption to protect sensitive information online, we also protect your information offline.

Your privacy is extremely important to us. Interior-Deluxe respects your privacy; we assure you that we will maintain and use all information responsibly. All the information that you provide us with, such as your sign in information, is maintained in private files on our secure Web server and our internal system.

Interior-Deluxe.com will not sell or release your email address or any other information to any other parties.

Due to human error, our site may list an occasional incorrect price. While we make every effort to ensure these mistakes do not happen, Interior-Deluxe cannot honor incorrect prices. In the event an error is found, we will inform the customer before the order is placed. At that time the customer will have the option to place the order with the correct pricing, or to cancel their order completely.

Interior-Deluxe.com makes every effort to provide reliable information; however, we do not guarantee the accuracy, completeness or reliability of information appearing on the website. The website may contain errors and omissions relating to product description, pricing and availability. We reserve the right to correct or update errors or omissions and to change information at our discretion without prior notice. We also reserve the right to cancel an order for a product in the event of an error or omission in the description of such product, including incorrect pricing information, whether due to a typographical error, an error in information received from our suppliers, or otherwise.

Shipment

Your order will be delivered through our warehouse in Florida except lighting fixtures we do not have in stock. These will be delivered through our European facility or from the U.S. distributor. All 220V items will be shipped from our warehouse in Germany. Please contact our customer service for on stock items.