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Why ordering at interior-deluxe.com?
Large Stock
Interior-deluxe is committed to providing you with a wide and interesting range of unique lighting products. At interior-deluxe, you will find many high quality items in stock and ready to ship. In addition, we are happy to order any lighting or ceiling fan product from any manufacturer featured on interior-deluxe.com |
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Live, Friendly Help
You are always welcome to call our Toll Free number at 1-(866) 477 1345 to discuss any special lighting or fan needs and speak to any one of our knowledgeable staff. We can work with you on designing custom lighting solutions to suit your particular needs, assist you with placing an order and answer questions about existing orders.
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Secure Ordering
interior-deluxe utilizes the industry standard in encrypting any information you send to us through our Web site when purchasing online. From the moment you checkout to order confirmation, your information is secure.
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Free worldwide shipping
We ship for free within the continental U.S. and any other country in the world. (for a limited time only) - NEW - we ship with UPS EXPRESS - to any country - at no additional charge for you. This ensures that you will receive your fixture within 1-3 weeks. You may track your package at any time.
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Payment Options
We accept Visa, MasterCard, American Express, Discover, Check through our online store. Orders will be billed in full at time of order. Please contact us if you wish to pay offline or place your order over the phone.
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Do you also ship to the Europe, Canada , Asia, South - Middle America and Australia?
Yes, we do. We currently even offer free shipping to all countries. (for a limited time only.)
What is your shipping charge?
For a limited time only - We offer Free Shipping within the U.S. and all other countries in the world.
Are credit card transactions secure?
Yes. interior-deluxe.com uses Secure Socket Layer (SSL) underneath HTTP, which provides an encrypted channel and server authentication.
How can I buy something if I don't want to use a credit card online?
We can take your order in a variety of ways. You can telephone us toll-free, with your credit card details, at 1-(866) 477 1345, or you can e-mail us at email us. You can also mail your order to the address below with your address and credit card details.
| Euro Lights & Electric Group Inc |
| 2559 Countryside Blvd. |
| Suite 4 |
| Clearwater, FL, 33761 |
| U.S.A. |
Do you send a confirmation e-mail?
Yes. Our E-mail confirms that we have received your order, then can print your order details for your records.
General Return Policy Our return policy is simple. Within 10 days of the receipt of your order, you may return for a 100% refund, on any lighting fixture or related product that has not been used, is in its original box, and is in resalable condition. The fixture cannot have been installed or modified in any way. The fixture must be enclosed in the original box with sufficient packaging material and have a return merchandise authorization number (rma#), issued by Interior-deluxe.com, on the returned box. Interior-Deluxe.com must receive the return product within 10 days of of the receipt of your order, where it will be subject to evaluation by our staff. To initiate the return process, call a customer service rep @ 1-866-477-1345, or send an e-mail to customerservice@interior-deluxe.com , clearly stating your situation and specifying the product(s) you would like to return.
The following types of items and orders do not qualify for returns or refund: Products returned without a return merchandise authorization number (rma#), issued by Interior-Deluxe.com; light bulbs; products that are custom made (i.e. track lighting, custom designed or fit for your order unless they have a defect). For all specialty imported designer products, there is up to a 30% restocking fee, plus all shipping & handling costs (contact a customer service rep for details and which products this rule applies to). Special purchases, such as: inventory sale items, custom quotes, discounted items, items not purchased from Interior-Deluxe.com; and expedited shipping and charges for shipping to Alaska, Hawaii and internationally are all non-refundable. We cannot accept returns or cancelations of large orders of the same product. (We define large orders as 5 or more of the same product) If you are ordering a large quantity of an item, we encourage you to order a sample first to make sure its what you need.
What if a product arrives damaged ?
Any product that is received damaged or with a missing part must be reported within 48 hours of receipt. Interior-Deluxe cannot accept responsibility for any damages or missing parts not reported within this timeframe.
Products received with broken glass or dented shades are not considered defective. In such a case, we will provide replacement glass or shade at no additional charge. If received a product with a broken glass or dented frame , it cannot be returned after 5 days of receipt. In this case a replacement part will be provided to you.
Can I cancel an order that I placed with interior-deluxe.com?
Yes, you can. There is a 24 hour wait period from the time that your original order was placed in which you are able to cancel your order. Please send an e-mail to customerservice@interior-deluxe.com notifying us that you would like to have an order canceled. Please make sure to supply us with detailed information (i.e. your name, your order number, etc.). You will be sent a confirmation message stating that we have canceled that order for you. If you do not receive this confirmation message we have already shipped your order to you.
What kind of browser do I need in order to make online purchases from interior-deluxe.com?
We have tested the site with the latest versions of Netscape, Mozilla, and Internet Explorer. The browsers are available free from their respective manufacturers. Please note, JavaScript and cookies must be enabled for you to make purchases at interior-deluxe.com
When will my order be shipped, and how soon will I get it?
Most of the items ship within 1-2 weeks. Small and medium packages ship with UPS Express - it takes only 3 business days to any destination in the world. Larger packages ship with DHL. Please contact customerservice@interior-deluxe.com or call us toll free at: 1-(866) 477 1345 to clarify the lead time for your desired item.
Can I have my order sent to a different location other than my billing address?
Yes, you can. When you fill out the billing and shipping pages, you can specify where you would like something sent, if it's different from the billing address. Please note, however, that interior-deluxe.com cannot accommodate multiple shipping addresses. If you want to purchase several items and have each of them sent to a different address, you will have to make separate purchases.
How is sales tax calculated on orders?
We collect sales tax on orders shipped to addresses in the State of Florida. Residents in other states or countries do not have to pay sales tax. Sales tax will be deducted automatically from your order, when you have created an account on our site.
How can I get help?
We've tried to answer the usual questions most people have here in this FAQ section. If there is something else you would like help with, you can e-mail us at customerservice@interior-deluxe.com or you can call toll-free at 1-(866) 477 1345 and ask for website customer service. If we are not there when you try to reach us, please leave a message and we will get back to you as quickly as we can.
I will order from a country which has 220/230 Voltage. Can you provide your lighting fixtures for that Voltage?
Due to our European warehouse we are able to provide you with 220/230 V items. Our licenced electricians will check the voltage in your country carefully before shipping.
How do I make a purchase?
In order to buy something from interior-deluxe.com, you can log in as a visitor orderer -without creating a password or you create an account us and have a username and password. Click on "Login" on the shopping cart page and follow the new user prompts. To make a purchase, click on the "In Cart" button and follow the page prompts for quantity, message decisions, and complete the billing, shipping, and credit card detail pages. The final page of the sequence is the order review page where you should check all the details to make sure we have everything correct. Once you click the "Confirm" button, we will process your order.
What if I forget my password?
You send us an e-mail at customerservice@interior-deluxe.com , or you can click the "forgot my password" button on the login screen. We will e-mail your password to you within a few minutes.
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