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Why ordering at interior-deluxe.com?
Large Stock
Interior-deluxe is committed to providing you with a wide and interesting range of unique lighting products. At interior-deluxe, you will find many high quality items in stock and ready to ship. In addition, we are happy to order any lighting or ceiling fan product from any manufacturer featured on interior-deluxe.com |
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Live, Friendly Help
You are always welcome to call our Toll Free number at 1-(866) 477 1345 to discuss any special lighting or fan needs and speak to any one of our knowledgeable staff. We can work with you on designing custom lighting solutions to suit your particular needs, assist you with placing an order and answer questions about existing orders.
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Secure Ordering
interior-deluxe utilizes the industry standard in encrypting any information you send to us through our Web site when purchasing online. From the moment you checkout to order confirmation, your information is secure.
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Free Shipping on Orders within the continantal U.S.
We ship for free within the continental U.S. Low shipping charge of just $ 29 for orders outside the contiguos United States.
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Payment Options
We accept Visa, MasterCard, American Express, Discover, Check through our online store. Orders will be billed in full at time of order. Please contact us if you wish to pay offline or place your order over the phone.
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Do you also ship to the Europe, Canada , Asia, South - Middle America and Australia?
Yes, we do.
What is your shipping charge?
For a limited time only - We offer Free Shipping within the U.S. and all other countries in the world.
Are credit card transactions secure?
Yes. interior-deluxe.com uses Secure Socket Layer (SSL) underneath HTTP, which provides an encrypted channel and server authentication.
How can I buy something if I don't want to use a credit card online?
We can take your order in a variety of ways. You can telephone us toll-free, with your credit card details, at 1-(866) 477 1345, or you can e-mail us at email us. You can also mail your order to the address below with your address and credit card details.
| Euro Lights & Electric Group Inc |
| 2559 Countryside Blvd. |
| Suite 4 |
| Clearwater, FL, 33761 |
| U.S.A. |
Do you send a confirmation e-mail?
Yes. Our E-mail confirms that we have received your order, then can print your order details for your records.
| What is your return policy? |
Merchandise purchased from Interior-Deluxe.com may be returned for a refund, excluding shipping and handling charges, within 5 days of receipt of the goods. You must contact Interior-Deluxe.com to inform them that you would like to return an item. Failure to do so will result in forfeiture of your right to take advantage of our return policy. Returned merchandise must be in original condition. A 20% restocking fee will be applied to returned merchandise. Special Orders - (Made to Order or Custom Orders) are not covered under the return policy. This exclusion from the return policy shall also apply to any merchandise purchased or won through a third party site.
Of course all regulations about damaged or malfunctioning items remain untouched by this return policy. |
Can I cancel an order that I placed with interior-deluxe.com?
Yes, you can. There is a 24 hour wait period from the time that your original order was placed in which you are able to cancel your order. Please send an e-mail to customerservice@interior-deluxe.com notifying us that you would like to have an order canceled. Please make sure to supply us with detailed information (i.e. your name, your order number, etc.). You will be sent a confirmation message stating that we have canceled that order for you. If you do not receive this confirmation message we have already shipped your order to you.
What kind of browser do I need in order to make online purchases from interior-deluxe.com?
We have tested the site with the latest versions of Netscape, Mozilla, and Internet Explorer. The browsers are available free from their respective manufacturers. Please note, JavaScript and cookies must be enabled for you to make purchases at interior-deluxe.com
When will my order be shipped, and how soon will I get it?
Most of the items are being shipped within 2-4 weeks. It depends, whether we have your ordered items on stock. Please contact customerservice@interior-deluxe.com or call us toll free at: 1-(866) 477 1345 to clarify the lead time for your desired item.
Can I have my order sent to a different location other than my billing address?
Yes, you can. When you fill out the billing and shipping pages, you can specify where you would like something sent, if it's different from the billing address. Please note, however, that interior-deluxe.com cannot accommodate multiple shipping addresses. If you want to purchase several items and have each of them sent to a different address, you will have to make separate purchases.
How is sales tax calculated on orders?
We collect sales tax on orders shipped to addresses in the State of Florida. Residents in other states or countries do not have to pay sales tax. Sales tax will be deducted automatically from your order, when you have created an account on our site.
How can I get help?
We've tried to answer the usual questions most people have here in this FAQ section. If there is something else you would like help with, you can e-mail us at customerservice@interior-deluxe.com or you can call toll-free at 1-(866) 477 1345 and ask for website customer service. If we are not there when you try to reach us, please leave a message and we will get back to you as quickly as we can.
I will order from a country which has 220/230 Voltage. Can you provide your lighting fixtures for that Voltage?
Due to our European warehouse we are able to provide you with 220/230 V items. Yes, please indicate if you need your desired item with 220/230 Voltage.
How do I make a purchase?
In order to buy something from interior-deluxe.com, you can log in as a visitor orderer -without creating a password or you create an account us and have a username and password. Click on "Login" on the shopping cart page and follow the new user prompts. To make a purchase, click on the "In Cart" button and follow the page prompts for quantity, message decisions, and complete the billing, shipping, and credit card detail pages. The final page of the sequence is the order review page where you should check all the details to make sure we have everything correct. Once you click the "Confirm" button, we will process your order.
What if I forget my password?
You send us an e-mail at customerservice@interior-deluxe.com , or you can click the "forgot my password" button on the login screen. We will e-mail your password to you within a few minutes.
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